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Contact Cummins Onan Customer Service

Cummins Onan Phone Numbers and Emails

Toll-Free Number:

  • (877) 938-6762
Call customer service
Send Message

Customer Service:

  • (574) 262-4611

Technical Support:

  • (800) 888-6626 ext 3

Cummins Onan Emails:

Customer Service
Portable Generator Returns
General Info
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How to Contact Cummins Onan?

Most Popular Number:

(877) 938-6762
Total calls: 575 Issues resolved: 14 Last call: Apr 29, 2025
author avatar
PissedConsumer Reporter

Cummins Onan phone number, 1-877-938-6762, is a toll-free helpline to call the company agent and get help. Clients can use it to share general issues and inquiries with the company's representatives. Another helpline to contact the customer service team to resolve any inquiries is 1-574-262-4611. Customers looking for technical support can dial Cummins Onan phone number 1-800-888-6626 with an extension 3. While the toll-free helpline is available 24 hours a day, seven days a week, it's best to call the Cummins Onan service center during business hours. This allows customers to speak directly to the support team. The service hours start at 8:00 AM and end at 5:00 PM EST. When calling these helplines, users must provide the required information, including their first and last name, email address, and phone number, so that the company's customer service can verify their identity and assist them.

Two email addresses are available to consult the Cummins Onan customer service representatives. Cummins Onan's email info@notes.cummins.com has been published to contact the company with general concerns about its offerings and technical bugs. Those with portable generator returns issues, and inquiries can email portables@notes.cummins.com for assistance during working hours. Using Cummins Onan email is best for general queries and complaints that do not require an immediate response. However, for time-sensitive matters, it's recommended that you dial one of the published numbers to speak to the Cummins Onan customer support team.

To consult the company agent online, open the Cummins Onan website in your browser and fill out the email form. You will be prompted to share your name, contact information, and concerns on this form. It's best to provide as much information as possible for quick response so the support team can respond with the most effective solution. You can use the Cummins Onan website to access a product and service information database. The website also includes answers to the most common questions. You can also contact a Cummins Onan customer service representative by live chat, social media, or email.

Customers reluctant to share their concerns online or those with sensitive issues can visit the Cummins Onan service center at headquarters in Indiana, United States. The complete address of the corporate office is Cummins Inc, 5125 Beck Dr, Elkhart, Indiana 46516, United States. Customers can also send a letter to the Cummins Onan address to ensure a safe relay of their concerns to the business representatives. However, this method is time-consuming and can take a few days or weeks to solve the issue. Clients requiring immediate assistance can call or email Cummins Onan customer support for a better experience.

Cummins Onan Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Cummins Onan Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Cummins Onan is 8779386762. 62% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Cummins Onan may ask you for the following information to identify you as a customer: first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Cummins Onan Website:

Cummins Onan Help Center:

Corporate Office Address:

Cummins Inc
5125 Beck Dr
Elkhart, Indiana 46516
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm (EST)

More contact details

Fax:

+1574-295-8000

Cummins Onan Rating Based on 55 Reviews

Rating details

1.8
more details
Product or Service Quality
Customer service
Value for money
Price Affordability

Rating stats

Rating trend

How Good is Cummins Onan's Customer Service?

Howard D Mvg
Howard D Mvg
Feels Disappointed | Mar 27, 2024

Was a pissed customer looking for a simple answer and u wanna charge! Found my answer on u tube for free.......

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William M Dzw
William M Dzw
Feels Satisfied | Dec 31, 2023

VERY STISFIED WITH REPRESENTATIV SEEMED VERY KNOELEDGABLE - MADE SUGGESTIONS FOR ME TO RESOLVE MY ISSUE AND WITH EMPATHY

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Aloni Dla
Aloni Dla
Feels Satisfied | Dec 28, 2023

Cummins was very easy to deal with

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Verenise Xnm
Verenise Xnm
Feels Satisfied | May 31, 2023

Excellent

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Nesha Adp
Nesha Adp
Feels Satisfied | Mar 04, 2023

Good service

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Ashlea Yzq
Ashlea Yzq
Feels Satisfied | Dec 20, 2022

The tech with whom I spoke made sure he understood my concerns, researched it while I waited, and gave me the direction I needed to address my concerns.

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Summary of Cummins Onan Customer Service Calls

932 TOTAL
CALLS
04:06 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cummins Onan?

Request for Information Question:

  • “Concerns”
  • “Questions on new unit imstsll”
  • “Generator questions”

Product/ Service Question:

  • “Technical support”
  • “Tech”
  • “I purchased a class B motorhome and have had nothing but trouble. It has cost me over $2000.00 and breaks down every two months or so. This product is a lemon but heart break and disgust from almost the start. This unit has accumulated over the”

Account Question:

  • “Fault code 41 on 4000 Onan generator”
  • “Onan generator 7500 fault code 27”
  • “Onan 4000 high frequency code. 14”

Return/ Replace Question:

  • “Oil change info”
  • “Info 2800 generator oil change”
  • “Need replacement number for solenoid old part number relay start solenoid 307–1498 second number 338–1265”

Website/ Application Question:

  • “New install question”
  • “Generator install”
  • “Installation”

Shipping and Delivery Question:

  • “Generator not delivering power to appliances”
  • “Fuel filter location?”
  • “Voltage regulator location”

Staff Question:

  • “Service prices”
  • “Service manuel”
  • “Mobile service call”

Payments and Charges Question:

  • “Won't charge battery”
  • “Over charge problem”
  • “Generator not charging”

Other Question:

  • “Trouble starting my RV only and generator”
  • “No 12 V power”
  • “Generator on RV won't start”

Compare Cummins Onan Customer Service To

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