Anonymous
map-marker Sardis, Mississippi

Replace of onan 5500

I tried to talk about buying another generator and all i got was sending me to another site to pY someone.
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User's recommendation: Don’t use this site

Anonymous
map-marker Gastonia, North Carolina

Onan generator repair

Changed my onan microquiet 4000 computer after it stopped working one day and now it won't send any codes
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1 comment
#2372566

I am also a Mobile dog groomer. Purchased a new generator 6/19.

Since it’s been totally replaced twice costing me enough revenue I pretty much paid for both. Now at approximately 1400 hours the engine blew. I was down for 3 weeks. The new engine ran for 12 hours before shutting down.

The problem is a known issue. There’s a service bulletin out by Onan addressing it. They are offering to replace my generator again with a fuel injection version but they want the expense of the swap to fall on me. Approximately $1,800.

Doesn’t seem right.

Pretty sad that such a big company like Cummins treats us small business owners that are dependent on their produce so poorly. This is happening and has been happening due to a problem with their product and we are all footing the bill.

Anonymous
map-marker Venus, Texas

Poor workmanship.

Purchased a 2.5 HGJBB $3900. The generator was purchased 26 months ago and has never been outside. It has less than 30 minutes run time. Went to start it and no go. Ends up needing a ignition coil and a lp regulator. What kind of workmanship is Onan producing? $1500 later and I'm up and run again. Warranty wouldn't cover it. *** poor.
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Peggie S Mph

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Verified Reviewer
| map-marker Elkhart, Indiana

Terrible customer service/product

I'm a mobile groomer. I bought a van in April 2020 with a new generator. The warranty is 2 years or 2000 hours. At 1 year 10 months and 2147 hours the motor quit. After much back and forth Cummins gave me 2 options. I could pay for all of it or they would pay 1/2 but I would have to forfeit the warranty on the new one. I thought what are the odds and had them cover half. It still cost me $2500. Exactly one year to the week and 1300 hours the new motor failed. True to their word they won't do anything and I am out $4000. Obviously they know their product better than I do. I could have gotten a new one for what I have spent on motors in the last year. These generators are too expensive to only last a year.
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Loss:
$6500
Cons:
  • Breaks down too often

Preferred solution: Full refund

jason b Wqi

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Verified Reviewer

Generator won't start

Yes i bought this generator brand new from campers world, it wouldn't run I took it to cummins in indianapolis in and they fixed the remote start and put oil in it, I've had it almost a year and tried using it this weekend and it will not start, and it didn't come with the wheels axle, charger or any of the accessories, I'm not happy to pay 1200.00 for a generator that will not run and I have never been able to use
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Preferred solution: To get it fixed so it's the way it's suppose to be

Anonymous
map-marker Miami, Florida

No one return calls

I been trying to get my invoice so they can order my parts but no one will return my call or even try to help me
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Brian C Ktc

Inferior parts

Onan gen set in my toy hauler has 164 hours run time and Im on my 3rd carb. Toy hauler has been serviced properly and always has fresh gas. Of coarse they blame me. They have all the excuses down pat.
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Preferred solution: Price reduction

User's recommendation: Buy another brand gen

1 comment
#2315403

On my 3rd carberator in less than 1yr 5mo, 1st carb bad pin on float never ran right, cummings said varnished carb, 1200.00 repair and daignois.Went to pick up my toy hauler 2nd carb was defective also, never left cummings parking lot, generator wouldn't stay running bad float. 3rd carb I'm hoping to make through the summer. No warrranty on carburators

Anonymous
map-marker Swedesboro, New Jersey

Inop brand new unit generator

Called to see if they could help me we checked code and it was 36 a generic code but said its got to goto a dealer for repair . Brand new Rv brand new gen. So had to cancel are trip and now wait a month for an appt to look at gen . I asked if maybe they had a mobile service but that was a no as well .
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Randy W Ixt
map-marker Dalton, Georgia

Trying to find a place close to me to buy a oil filter

Just trying to find a dealership close to me all I need is a oil filter that Amazon cant ship for a month??
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Pros:
  • There tuff and work great

Preferred solution: The phone number to a dealership near me!

User's recommendation: Good luck

Brian K Cni
map-marker The Bronx, New York

Code 37

No response to on-site problem , left message for return phone call. I would appreciate a phone call response asap
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Loss:
$500

Preferred solution: Let the company propose a solution

Bradley V Awg
map-marker Ontario, California

Generator won't start

I called and onan couldnt help me they gave me a number to affordable rv ??? This is a onan qg5500lp generator i do not understand why Onan wouldnt help me. Very upsetting just lost allot of faith in onan technical support
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Loss:
$450

Preferred solution: Answer to the issue with the generator

User's recommendation: Why would i you just pass the problem to someone else

Anonymous
map-marker Cerritos, California

Troubleshooting

Talked to the cummins tech and we chatted for about 20 mins. he could not help me with the codes. I told him what I had done already and he gave me more to do but it still did not fix the problem. The codes on the Onan generator are useless and the system is too touchy. codes were 3 primary and 36 secondary which could be 29 possibles . Whats the sense of their coding then if you have to change everyhthing to finally figure out what it is? Crap product.D
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User's recommendation: Do not buy

Anonymous
map-marker Spring Hill, Florida

My generator is a piece of junk.